NZx 3rd January: Luged
Naumai
So lets put one of New Zealand’s top soft adventure activities to the test……..
Hot summers day, fifteen of us on Skyline Rotorua’s luge.
Nice ride up in the gondola and great views over the city and lake. Pretty basic instruction but soon we were off…downhill – fast.
Sadly that was about as fast as it got……Once we hit the bottom we ran into a “luge-jam”. Essentially there was one staff person on duty; lots of people getting off luge’s and leaving them in the wrong place, luges weren’t going up the chairlift, and all in all utter confusion.
It was all capped off when the staff person yelled at an international visitor to drag their luge over to a certain area. The guest looked utterly bewildered….considering how many non-English speaking people visit this was not a good look.
We all calculated that by the time we accounted for the luge down time we probably lost the equivalent of two extra rides.
Skyline may have been trying to save money by not having a second person at the bottom of the luge, but they certainly ended up with lots of frustrated customers. Waiting, when you have paid a lot of money, is not a good thing…..
This is definitely not a good example of customer service or a visitor experience.
Ka kite ano
when not waiting in line this is what you get…………….
Malcolm